Shipping, Returns & Exchanges
SHIPPING
Orders can take 1-3 business days to be processed. Please note: We are unable to edit or change any orders that are already in transit. Due to New Jersey state law, we are required to collect additional taxes for orders from certain states.
HOLIDAY SHIPPING
DOMESTIC (US)
For delivery by 12/24, we recommend placing your order by 12/10 for UPS Ground or by 12/20 for UPS Next Day Air. Please note, while we strive to ensure timely delivery, shipping timelines are subject to carrier delays, particularly during the holiday season.
INTERNATIONAL
For delivery by 12/24, we recommend placing your order by 12/15 with DHL Express Worldwide. Please note that delivery timelines may vary due to potential carrier or customs delays, particularly during the holiday season. We appreciate your understanding and patience.
RETURNS & EXCHANGES
Items purchased online are eligible for return for store credit or exchange within 7 days after delivery.
Items sold at special promotional pricing are final sale and not eligible for return or exchange.
Items being returned must be unworn and in original condition with all tags attached. If the item is worn, the item will be returned, and no credit will be issued for the item. Once we have received and inspected the item(s) from your return a store credit will be sent via email that can be used towards your next purchase online. If you opted for exchange on at least one of your items, the exchange order will ship once your return has been received and inspected. Shipping costs are non-refundable.
A 10% restocking fee may be assessed on future returns for customers found to abuse the return policy (i.e., frequent returns within one order, or a short period of time).
We do not offer refunds back to the original payment method.
If there is an issue with your order/delivery, please reach out within 7 days of the delivery window so we can assist you. If you are past this time frame, we will be unable to assist you.
Refused / Return to Sender Orders
We highly recommend accepting delivery of your order(s). Refusing or marking packages “return to sender” at the time of delivery or paying international import fees, can often lead to unnecessary complications, including inconsistent package tracking, fees, delayed delivery/refund, and/or damaged or lost packages. If you choose to refuse delivery, we are not responsible for the shipment while in transit and will not be able to issue a refund for undelivered/damaged packages. Refused shipments are also ineligible for Guide Package Protection (shipment insurance).
All refused orders are refunded to the original form of payment once received and inspected at our warehouse, unless you specify otherwise. Please contact us as soon as possible to arrange a reshipment or exchange. Due to the sometimes-complex nature of international order processing, refused orders are charged a 10%
restocking fee. This fee is a percentage of the total purchase price and is deducted from the eligible refund. We also do not reimburse for paid shipping,
duties, taxes, or other import fees. These fees are non-refundable.